Privacy Policy

Last updated: September 5, 2026

Shree Narayan Seva Mandal (“SNSM”, “we”, “us”, or “our”) operates the website https://www.snsm.org.in and related online services. SNSM is a non-profit organisation founded in 1962 that conducts health check-up camps, medical consultations, and community welfare programmes across Mumbai and Thane.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, donate, or use our online services. By using this website, you agree to the practices described below.

1. Information We Collect

1.1 When you use our Contact Us form, we may collect your name, email address, contact number, and message content. If you choose to donate through our online payment gateway, payment and billing details are collected and processed by the payment service provider; SNSM does not store full card or banking credentials on this website.

1.2 When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, referring pages, and the date and time of your visit. Contact form submissions may also record your IP address and browser user agent for security and abuse prevention.

1.3 Our website may use cookies and session data to keep forms secure, remember preferences, and support analytics. You can control cookies through your browser settings, though disabling cookies may affect some site features.

1.4 A cookie is a small text file that a website places on your device (computer, phone, or tablet) when you visit it. Cookies help the website remember information about your visit, such as your preferences or how you navigate the site, and allow certain features to work correctly. Cookies do not, by themselves, identify you personally, but they may be linked to other information we hold about you.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries submitted through the contact form
• To send internal email notifications to authorised SNSM staff about new enquiries
• To manage contact leads through our secure admin panel
• To process donations made through our third-party payment gateway
• To display doctor directory and clinic information on the website
• To improve website performance, security, and user experience
• To comply with applicable legal obligations

3. Analytics and Third-Party Services

Our website uses third-party tools that may collect usage data, including:

• Google Analytics — to understand how visitors use our site
• Web analytics services — to measure traffic and engagement
• Embedded content — such as Instagram feeds, Google Maps, and social media widgets, which may set their own cookies or collect data according to their respective policies
• Payment gateway providers — to securely process online donations
• Email delivery services — to send notifications related to contact form submissions

These third parties process data under their own privacy policies. SNSM encourages you to review the policies of any external service you interact with through links or embedded content on our site.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With authorised SNSM volunteers, staff, or administrators who need the information to respond to your enquiry or manage website operations
• With service providers who assist us with hosting, email delivery, analytics, or payment processing, and who are required to protect your data
• When required by law, court order, or government authority
• To protect the rights, safety, and security of SNSM, our users, or the public

This is consistent with the data privacy commitments outlined in our Terms and Conditions.

4A. Donor Information

When you donate, we collect your name, address, PAN (where required), and payment details via our secure third-party payment gateway to process the donation and issue 80G tax receipts; donor records are retained as required under applicable tax law. All donations accepted are from within India, and SNSM does not hold FCRA registration.

4B. Marketing Communications

With your consent, we may send newsletters, appeals, or updates by email, SMS, or WhatsApp; you may opt out at any time by using the unsubscribe link or by contacting us using the details in Section 12, after which we will stop sending such communications.

5. Data Storage and Retention

5.1 Contact form submissions are stored in our secure database and may be retained for as long as needed to respond to your enquiry, maintain records, and improve our services. Admin access to stored enquiries is restricted to authenticated users. We retain information only for as long as necessary for the purposes described in this policy or as required by law.

With your consent, we may send newsletters, appeals, or updates by email, SMS, or WhatsApp; you may opt out at any time by using the unsubscribe link or by contacting us using the details in Section 12, after which we will stop sending such communications.

5.2 Notwithstanding the general retention period above, we retain donation and donor records for the period required under the Income Tax Act, 1961, consistent with applicable law and professional medical record-keeping norms.

6. Data Security

We implement reasonable administrative and technical safeguards to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures include secure server configuration, protected admin access, and encrypted passwords for administrative accounts. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Subject to applicable Indian law, including the Information Technology Act, 2000 and related rules, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where applicable
• Withdraw consent for future processing, where consent is the basis for processing

To exercise these rights, please contact us using the details in Section 12. We may need to verify your identity before processing your request.

8. Medical and Health Information

Information published on this website about doctors, departments, schedules, and camp activities is provided for general informational purposes only. It does not replace professional medical advice, diagnosis, or treatment. Please do not submit sensitive medical records through the general contact form unless specifically requested by SNSM for a programme you have enrolled in.

8A. Beneficiary and Patient Information

Where we publish case studies, statistics, or impact reports referencing beneficiaries (for example, the number of patients screened or treated at a camp), we anonymise or aggregate this information so that no individual can reasonably be identified, unless we have obtained your explicit consent to be identified.

8B. Photographs, Videos, and Testimonials

We may photograph, record, or use testimonials from beneficiaries, donors, and volunteers at our camps and programmes for our reports, website, and social media, only with your specific consent where you are identifiable. You may decline without affecting services received and may withdraw consent at any time via Section 12 — though material already published or distributed may not be recallable.

9. Children’s Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9A. Copyright and Intellectual Property

All content on this website — including text, graphics, images, logos, and design — is the property of SNSM or its licensors and is protected under Indian copyright law. You may use this website only to browse, make enquiries, or make a donation; any other use, including copying, reproduction, or redistribution of content, requires SNSM’s prior written permission.

10. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, payment gateways, and partner services. SNSM is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: